Number porting delayed

[lovelyseven]

I received my new fido sim in the mail and called in to port my number from my existing carrier (has not been cancelled). I was advised this would take up to 2.5 hours after I authorized my existing carrier to port my number. I successfully received the authorization text/email from my existing carrier and confirmed it, but that was last night and my number still has yet to port over. Is there any way to check the status of my port request?

[FidoSaad]

Hey @lovelyseve

What is the current status of the port in request? Did it go through?

If not, I would suggest contacting us at these channels so we can take a closer look at your account, and follow up on the situation.

[lovelyseven]

Hey @FidoSaad, unfortunately still unresolved. I've called Fido twice as well as my previous provider, and was most recently told by Fido that it was being forwarded the port support team and would be resolved within 24 hours, which unfortunately was more than 24 hours ago and still no port. 

[FidoClaudia]

Thanks a lot for the info @lovelyseven.

We'll need to check this out closer, I'll be sending you a PM shortly so we can access your account.

Talk soon!