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Not honouring price in online chat

SNACKS
I'm a participant level 1
I'm a participant level 1

Not honouring the inital chat specialist who offered a $34/month plus tax plan for 50gigs and unlimited calling and text. Also stated that the $60 activation fee would be credited back during the 2nd and 3rd month.

Plan included two credits.

When i received the bill only one of the credits was applied.

I have a copy of the chat transcript that clearly states that the plan would be $34/month and now after being on a call for over an hour staff is saying they cannot offer the additional credit.

This is the worst service I have recived for being a new customer.

1 REPLY 1

FidoAnthonyZ
Former Moderator
Former Moderator

Hey @SNACKS,

 

Welcome to the community!

 

I'm sorry to hear that you've been having a hard time getting what was promised, I understand that this makes for a unpleasant experience. You're welcome to contact us over the methods shown here and we'll be more than happy to take another look with you.