Not able to use the services.

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Not able to use the services.

I am an international student in Canada and I had subscribed to the 2-year bundle in august 2019 and till date, I've been paying my monthly dues on time.

Now due to the present COVID-19 issue, my university is closed and I have come back to my home country. I am not in the position to use the services of Fido back home. I would request you to please let me know the total amount that I need to pay if I need to cancel my subscription as at present i don't know how long will this go.

Also, I didn't know how to get in touch with a fido representative as there was no email id given. So if there are some other means to get in touch. Please let me know. 

Thank you 

Accepted Solution

Re: Not able to use the services.

Hi @swati105,

 

Welcome to the Fido community!

 

If you are on contract then you will have to pay off the balance of the device you got and what ever days the lne was acive for.

 

Only a Fido representative can process the cancellation.

 

Fido has many different ways to contact them even from out side of the country, to see all the different ways see here.

View solution in context
Flag this to a Moderator
Message 1 of 2
144 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1
Solution

Re: Not able to use the services.

Hi @swati105,

 

Welcome to the Fido community!

 

If you are on contract then you will have to pay off the balance of the device you got and what ever days the lne was acive for.

 

Only a Fido representative can process the cancellation.

 

Fido has many different ways to contact them even from out side of the country, to see all the different ways see here.

Flag this to a Moderator
Message 2 of 2
139 Views