Not able to be reached or to call anyone

[Nelleke]

Does anybody know THE trick to get back on being reached by phone again or for me to call? I receive texts and whatsapp, but no calls. I can't call anything/anybody since arriving in the US yesterday. I tried all of the suggestions on the website of FIDO and ASKJACK is completely useless. I am not going to follow Fido on Twitter just to discuss this issue. Thanks for any help given. 

[Cawtau · Accepted solution]

Hello Nelleke,

  Welcome to the community!

  Sorry to hear you are having issues making and receiving calls in the US. What phone and plan do you have? From what  you note, it sounds like your device might be impacted by the '3G' newtork shutdown in the US (see here and here). If your device and/or plan are not voice-over-LTE (voLTE) compatible, they would not be able to access any '3G' networks for calls. That could explain why your data works (LTE), but voice calls do not. In the absence of voLTE, voice calls would necessarily need to fall-back to a '3G' network. Unfortunately, the US does not have any '3G' networks in operation anymore.

  I understand it's frustrating not being able to use your devices for calls, however, you should note that roaming usage is more than just calls. From what you note, it appears your device is able to use data. The Fido Roam charge incurs when you use Fido services (Talk, Text or Data).

  You should note that the forums are community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service.

Hope this helps 😀

Cheers