Non Existent Upgrade

[sangeet29]

Hello

I tried to purchase a new phone back in November during the black Friday sale. However the phone was sold out and was never sent out to me.

I have tried to cancel the pending upgrade on my account almost weekly since then and no one at fido customer service seems to be able to help.

At this point I am getting very frustrated and I am debating on going to another carrier, even though I have been with Fido since 2008.

please can someone assist and remove that pending upgrade off my account?

thanks in advance

Sangeet

[FidoSaad]

Hey there @sangeet29,

Sorry to hear that your situation is not yet resolved.

In order to better assist you and review the changes made on your account, we'll need to access it. To get started, I'll send you a PM so we can take a closer look. Talk to you soon