Showing results for 
Search instead for 
Did you mean: 

No loyalty for old customers.

I'm a participant level 1
I'm a participant level 1

I have been using FIDO since last 6 years. And still, I did not get the deal which was offered to new customer. I tried talking with customer service agent, but no luck. All they say is this is our best offer when they are offering same deal to new customers why can't they do it for me. 
Telus, koodo and rogers are offering better deals to me. I don't want to leave fido but I don't have any choice as loyal customers have no value. 


Senior MVP Senior MVP
Senior MVP

Hello Devilm02,


  Welcome to the community!


  I understand it's frustrating not being able to avail of the same promotional offers as new customers. However, incentive promotions are not uncommon. For example, banks often offer better interest rates (for a set period) or even tablets for new customers or their credit cards may offer lower interest rates or special cash-back promotions (also for a set period) for new customers. If one already has an account at that bank or already has that particular credit card, they are not able to avail of those offers.


   I understand you might have been a long-time customer with Fido and they do care and appreciate their existing customers. Unfortunately, some customers do not appreciate the loyalty gestures offered. For example, many customers have received offers for free additional data. Sadly, some customers have complained that the amount of free data they were offered was not enough. Alas, in this day and age, loyalty has lost its meaing. Loyalty gestures do not have to equate as cheaper plans.


  People need to stop conflating loyalty with lower cost plans. The coffee shop might offer a free coffee after 10 coffee purchases. That's their loyalty offer. They do not offer their returning customers coffee at reduced prices. Boston Pizza offers discounts after a certain number of online orders. They do not offer repeat customers cheaper menu prices. Grocery stores may offer points towards cash-back on future purchases. However, again, they do not reduce the prices for their returning customers. Amazon Prime offers customers special deals on Prime Day, free shipping. However, there is no reduction of costs for other regular purchases... In no instance are the costs for products and/or services influenced by loyalty. Loyalty gestures and costs are two separate things.


  Yes, there are incentive promotions for new activations or upgrades. Customers are free to switch providers to avail of those offers. However, don’t mistake being able to get one of those offers from elsewhere as better service. Once you are a customer of another provider, you will no longer be a new customer to them.


Hope this helps 😀




I'm experienced level 1
I'm experienced level 1

I know what you mean. There should be an option for any existing customers to just text fido #iwant50gbfor$29. I would have not had to port out to virgin and port back. And had to pay the $50 transfer of responsibility fee (hogwash). I do give props to rogers sales in west edmonton mall . And 611 to assist me.