Hello @iamkelvin0409,
Did you check your spam/junk folder? It is also possible the order was not processed as yet if the email is not in your spam/junk folder I would suggest you contact customer service directly and they can look at your account and better advise you.
Hey @avab222! Welcome to the community. 🙂
Has there been any update since your last post? If not, you can also reach out to us via private message on our social media platforms (Facebook, Instagram, X, and Google) for support.
