No action/response by Fido regarding FRAUD on my account

No action/response by Fido regarding FRAUD on my account

No action/response by Fido regarding FRAUD on my account

I'm a Participant Level 1

No action/response by Fido regarding FRAUD on my account

I was notified two months ago about a $1,600 fraudulent charge on my account. Someone opened a new phone line and purchased a new iPhone. I contacted the Fraud department immediately. After an hour on the phone, I was assured this would be taken care of and that my credit card would not be charged. A month later, I received a bill with the $1,600 charge. I called Fido back and was told to leave a voicemail with my Fraud case worker, so I did. I left several voicemails with ****** at the Fido Fraud department. I never received a response. A month later, my CREDIT CARD was charged for the full amount. So I called back Fido customer service - they said there was nothing to do but call back the Fraud department. I left a voicemail with both the general Fraud line AND left a voicemail in *******'s inbox. It has been two days and I have yet to receive a response. 
This is unacceptable!!!!!!

1 REPLY 1
Moderator

Hey @Sascha08

 

I see you messaged us on Facebook yesterday and we answered you there!