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Date of issue: Since 04/Aug/2021
Device: Samsung Galaxy Note 9
Things tried so far without success:
- Speaking with Fido Chat Support to confirm if there is any roaming block for this number/account- none found
- Using SIM Slot 1 for Fido, enabling Data Roaming Setting in settings
- Resetting Network Connection Settings
- Restarting the device
- Trying another device just with the Fido SIM in Slot 1 and no other SIM in 2nd Slot
- Manually trying to select each of the local network shown
Observation: When trying to select local networks manually I get the following error:
Click here
Your SIM card doesn't allow a connection to this network.
Exception to this are Vodafone IN and JIO, for which I get a different error message:
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Unable to connect. Try later.
Screenshots for these network errors are attached.
I am unable to do internet banking because I can't access my SMS, which is all I need at this point.
Can someone please help resolve this as it's urgent for my internet banking needs?
Thanks in advance.
Hey @sid_heart,
I'm sad to learn you're having trouble while roaming and it seems like you've tried pretty much everything on your end already.
I just have a quick question. You mentioned the following: " Using SIM Slot 1 for Fido" and " Trying another device just with the Fido SIM in Slot 1 and no other SIM in 2nd Slot" Did you make sure at the same time that the Fido number was selected as the primary number in your phone's settings?
Let us know and we'll take it from there. We might need to send you a PM here on the community and also check in with our technical support, so keep us posted.
Thank you for letting us know! It's definitely a bit odd.
Were you able to contact our technical support to flag this?
Feel free to send us a private message @FidoSolutions and we'd be happy to look into this with you.
