August 2015
Help! My Nexus 5 died after 1 year of use. It turned itself off in the night(Not on the charger) and would not turn on again. I tried pressing the 2 volume buttons at the same time as the power button. Charged it for 24 hours, tried different charger, replaced battery - NOTHING! It was not dropped or have water damage.
I am presuming the waranty is expired(!year old already). I took the insurance plan on it but if I understand correctly their mumbojumbo it basically gives me the chance to buy another or simular one for $150.+tax
Thinking of trying a private fix it service...
Thank you!
***Edited to add labels***
Solved! Go to Solution.
August 2015
Hey AH2,
Thanks for reaching out!
It's important to bear in mind that even if the phone is no longer covered by the 1-Year After-Sale Warranty, you can still send it out for repair! 😃
A quote would be provided by the manufacturer and you can decide if you wish to go ahead with the repair & assume the costs related.
As for the Device Protection Service, there's indeed a replacement fee for the exchange; the fee would depend on each phone model.
For the LG Nexus 5, it looks like the replacement fee is of $120+taxes.
Let me know if you have any questions.