The 1000 International LD Minutes offered was omitted in agreement - After I called, it was added back but appeared as a new charge on the amend agreement. So I called customer service, they agreed to make correction but suggested to pay full amount first because adjustment will be made on invoice. When received first invoice, the adjustment was not made. So called again, they checked and agreed to make correction with a case ID: XXXXXXXXXX. Two weeks ago, I use FB messenger to ask about the adjustment, they answered the adjustment had been made. Yesterday, I received my second invoice, the adjustment was not made. Very frustrated with Fido services. Incorrect agreement, wrong billing, irresponsible customer service. Since using phone calls and FB messages, I was getting to nowhere. Hope this place can help.
I'm sorry to hear about your poor experience, to be able to assist you with this situation we'll need to verify your account. I'll send you a PM and we'll continue over there!
