It's great that community forum did response quick to solve the issue at this point. I am waiting to receive the amended agreement to show all agreed terms and will update posting. For Fido internal, I do hope that Fideo management cares to improve customer services by finding out where went wrong for customer service phone services and FB messenger internet customer services in handling customer issues. I do believe that these were isolated individual instances which so happened to both these types of Fido customer services (phone and FB messenger). Thanks again.
Amendment rec by email and awaiting hard copy by mail. Trust that my online account will reflect correctly all agreed term in my next billing. Thanks again for your prompt action.