New Voicemail going directly to saved messages

[S11R11]

Can someone please explain why my new voicemail messages are going directly to saved messages. I have not listened to them and have not received a text message regarding them and when I call my voicemail, it says no new messages. Instead, I had to listen to my saved messages to hear my new messages. 

Thanks for the help.

[FidoPhilippe]

Hey @S11R11! Philippe here. Welcome to the community.

To help you with this, can you answer a few questiosn please:

1. Can you tell me what kind of voicemail you currently have right now?

2. When did this problem start in your estimation?

3. What kind of phone are you using and is the phone's OS up-to-date?

Let us know!