Never billed by Fido, yet Account got assigned to Collection Agency

[seekingarindam]

After my Fido Account was cancelled on 1st August, 2020, I've not been officially communicated whatsoever about an outstanding amount from Fido in the form of a bill, either digitally in email or physically as a letter, and yet this Account have been assigned to a Collection Agency in January, 2023, for no fault of mine.

[Cawtau]

Hello Seekingarindam,

  Sorry to hear of your situation. However, you should note this forum is community-driven and not intended as a venue for customer services. You might consider contacting customer service if you wish them to look into the matter. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers