Negative balance on final bill

[YejinSeo]

I’m no longer fido mobile user, but using fido internet.

I have negative balance on mobile account.

Do they will send a cheque? Or they will pass to the internet account?

[FidoSaira · Accepted solution]

Hey @YejinSeo, 

Typically, the credit balance is refunded to you via a cheque 2 to 3 weeks after your final invoice is published. It is sent to the address we have on the file.

That said, it is possible to transfer the credit to your internet account as well. You need to make a request for that.

What would you prefer?

[YejinSeo]

Hi,

Thanks for your reply!

I prefer getting a cheque!

I don’t want to transfer my credit to internet account..!