Negative account balance

[mateus0829]

I attempted to upgrade my phone through a web promotion, but the payment didn't go through and the website notified me that my card wouldn't be charged. I then woke up to an email regarding a payment I made but there are no details as to what the payment was for and now I have a negative account balance. Was the payment for upgrading my phone?

[FidoPhilippe]

Hey @mateus0829! Welcome to the community.

Looks like the payment did go through after all. But, the only way to confirm that would be to checkout your account. You can contact us here for that or we can send you a PM and do it here.

Let us know.