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Negative account balance and changed address

Saraniad
I'm a Participant Level 1
I'm a Participant Level 1

Hi, 

 

I have a negative account balance and i changed my address. How do i get my money back? 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Saraniad,

 

A negative amount on the account is usually an over-payment and appears as a credit on your next invoice. If you're no longer with Fido and have received your final invoice with that amount, I invite you to contact us through these channels so we can modify the address on the account and send you a refund cheque.

 

Hope this helps.