Negative account balance and changed address

Negative account balance and changed address

Negative account balance and changed address

SOLVED
I'm a Participant Level 1

Negative account balance and changed address

Hi, 

 

I have a negative account balance and i changed my address. How do i get my money back? 

Accepted Solution

Re: Negative account balance and changed address

Solved by Moderator

Hey @Saraniad,

 

A negative amount on the account is usually an over-payment and appears as a credit on your next invoice. If you're no longer with Fido and have received your final invoice with that amount, I invite you to contact us through these channels so we can modify the address on the account and send you a refund cheque.

 

Hope this helps.

 

 

View solution in context
1 REPLY 1
Moderator

Hey @Saraniad,

 

A negative amount on the account is usually an over-payment and appears as a credit on your next invoice. If you're no longer with Fido and have received your final invoice with that amount, I invite you to contact us through these channels so we can modify the address on the account and send you a refund cheque.

 

Hope this helps.