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Need help please.

JasleenKaur1
I'm a participant level 1
I'm a participant level 1

I unknowingly clicked a pop up which showed something related to TAG plan. I dont know what it is , but my account changed and i need to pay more from next time. I am a student and dont want this plan. I need to change to my previous plan. Help please.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @JasleenKaur1,

 

Welcome to the community!

 

Just clicking once on a popup does not change your plan, you have to go through a series of prompts and conformation before the change happens. If you indeed changed the plan and want to go back then you would have to contact customer service directly and they would be able to look at your account and see if it is possible.