Sorry you feel this way about Fido. Do you still have the issue? If so, have you tried powering off the phone and pulling out hre battery (if possible)? If that did not work, have you tried the SIM card in another Fido device?
These tests are for us to pinpoint where the issue resides. Let us know the results. If you want, you may also log in your Fido.ca account and live chat with one of our colleagues.