My fido service has been cancelled by someone else

My fido service has been cancelled by someone else

My fido service has been cancelled by someone else

I'm a Participant Level 2

My fido service has been cancelled by someone else

Hi There, got an email (around 7pm today) saying my fido wireless service has been cancelled. I did not request cancelling this service and now I cannot use the service anymore. No phone, no text....Could anyone help me with that? thanks~~

4 REPLIES 4
I'm a Participant Level 2

I thought my account has been hacked. So far, I have updated my account password.

Hey @Roger1111, thanks for reaching out to the community!

 

After this email were you able to get back into your Fido.ca account?

 

Do you still have cell service?

 

Did the email mention a specific date when the cancelation will take place?

 

Let us know!



I'm a Participant Level 2

Hi Daniela,

 

I finally got my cell service back. Called Fido several times on a day after my service has been cancelled(Oct. 18). The fido guy from my last call on that day helped me take my service back. But he did not tell me why my service is cancelled. I was told that my case has been reported to fraud? department. However I have not got any call back to tell me why. I indeed received serveral call asking me why I left from Fido and would like to give me an offer....

 

Anyway, thanks for help, at least I can use my service now..33613

Thanks for the update and info @Roger1111 !

 

We're glad you can use your services again. 🙂

Don't hesitate to contact us if anything regarding the situation.