cancel
Showing results for 
Search instead for 
Did you mean: 

My data not working

Hzh9615
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I changed my data plan on blackfriday and it says the paln was pending. Today I saw the same plan on my fido app,so i just click change paln and it confirmed. But after then my phone didn't have data service.  I restart phone couple times and no use. I chat with the specialist and he help me restart the service,  still no use. And now if i turn wifi ,it will come out a page said login fido and it said i don't have the data plan. I am so confused about this problem.  Nowadays i need to wait 3hours to connect the technical support.  Does anyone know how to solve this problem? Thanks 

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @Hzh9615 Smiley 
Welcome to the Community! 

 

I'm sorry to learn that you're currently unable to use your data.

 

Are you sure you selected a plan with data included? We do have plans that are only Talk & Text.
 

If so, please reach out to us on any channel listed here and customer service will be happy to look into it!