My account was victim of Fraud

My account was victim of Fraud

My account was victim of Fraud

Boomlife
I'm a Participant Level 1

My account was victim of Fraud

 

About 5 days ago, there was an unauthorized transaction on my account. Someone opened a new line on my account and ordered a new phone. I don't know who did it, but it's definitely not me. 

 

I called Fido support. I was told that the fraude departement would call me back in 72 hours maximum. However, it has been more than 3 days since I called. What should I do?

1 REPLY 1
FidoPhilippe
Moderator

Hey @Boomlife! Philippe here. I hope you're doing well. Smiley

 

In that case, I suggest you contact us if you haven't beed reached yet. You can reach us here or requrest a PM from the community and we'll be happy to see what's up.