My account was victim of Fraud

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I'm a Participant Level 1
I'm a Participant Level 1

My account was victim of Fraud

 

About 5 days ago, there was an unauthorized transaction on my account. Someone opened a new line on my account and ordered a new phone. I don't know who did it, but it's definitely not me. 

 

I called Fido support. I was told that the fraude departement would call me back in 72 hours maximum. However, it has been more than 3 days since I called. What should I do?

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Re: My account was victim of Fraud

Hey @Boomlife! Philippe here. I hope you're doing well. Smiley

 

In that case, I suggest you contact us if you haven't beed reached yet. You can reach us here or requrest a PM from the community and we'll be happy to see what's up.



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