My account has not worked in over 1 year

My account has not worked in over 1 year

My account has not worked in over 1 year

SOLVED
I'm a Participant Level 1

My account has not worked in over 1 year

So I've tried off and on to log into My Account with fido over this past year or so.  Each time I login, I get a message saying:

 

Sorry, it looks like your My Account info isn't available right now, but it shouldn’t be too long.

 

Please try logging in a little bit later.

 

Any idea on how I can get this fixed?

 

Accepted Solution

Re: My account has not worked in over 1 year

Solved by Moderator

Hey @Blueskyzz1!

 

Do you by any chance log in with your phone number? If so, in order to correct this you'll have to register for a new login that will use your e-mail as your username. To do so, just visit Fido.ca and click on "Register Now".

 

If you already log in with your e-mail and get this error, then we'll have to check out your account. Please contact us and we can do that.

 

I do see we're already chatting in PM though, just get back to us and we'll help! 

 

 

 

 

View solution in context
2 REPLIES 2
Moderator

Hey @Blueskyzz1!

 

Do you by any chance log in with your phone number? If so, in order to correct this you'll have to register for a new login that will use your e-mail as your username. To do so, just visit Fido.ca and click on "Register Now".

 

If you already log in with your e-mail and get this error, then we'll have to check out your account. Please contact us and we can do that.

 

I do see we're already chatting in PM though, just get back to us and we'll help! 

 

 

 

 



I'm a Participant Level 1

It worked!

 

Thank you very much!