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My account has not worked in over 1 year

I'm a Participant Level 1
I'm a Participant Level 1

So I've tried off and on to log into My Account with fido over this past year or so.  Each time I login, I get a message saying:


Sorry, it looks like your My Account info isn't available right now, but it shouldn’t be too long.


Please try logging in a little bit later.


Any idea on how I can get this fixed?



Former Moderator
Former Moderator

Hey @Blueskyzz1!


Do you by any chance log in with your phone number? If so, in order to correct this you'll have to register for a new login that will use your e-mail as your username. To do so, just visit and click on "Register Now".


If you already log in with your e-mail and get this error, then we'll have to check out your account. Please contact us and we can do that.


I do see we're already chatting in PM though, just get back to us and we'll help! 





I'm a Participant Level 3
I'm a Participant Level 3

It worked!


Thank you very much!