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Multi-line discount - 10% not applied

I'm a Participant Level 2
I'm a Participant Level 2



Am wondering why the multi-line discont has not yet been applied to my account.  Have had multiple line for over 4 months now and still no discount.


Thanks in advance.



***edited to add labels***


I'm a Participant Level 1
I'm a Participant Level 1

Same issue for me! Sad


I've had a second line for quite a few months now and I don't see the 10% discount despite being told about it at the kiosk and when finalizing the 2nd line with customer service.  Would someone be able to look into this?  


Much appreciated! Smiley

Hey @bccellphone516


Welcome to the community Smiley


That's definitely odd.  I'll send you a PM so we can take a look at this together.


Talk to you soon!


Hey @brazenways 


The 10% 2nd line discount should be applied 90 days following your activation.


We can verify your account together to see what happened.


For future reference

I'm sending you a PM now to get this looked into. Talk to you soon Smiley

@FidoKenny when did it change to 90 days for the second line discount? From my own personal experience the 10% discount always gets applied right away and the referral credit gets applied 90 days after. 



You're totally right. 


I have to correct myself on this one. 


The 10% discount will be applied right away for a new 2nd line activation.


Thanks a lot for looking out Smiley