Multi-line discount - 10% not applied

[brazenways]

Hello-

Am wondering why the multi-line discont has not yet been applied to my account.  Have had multiple line for over 4 months now and still no discount.

Thanks in advance.

***edited to add labels***

[brazenways]

Hey @KAPABLE-K

You're totally right. 

I have to correct myself on this one. 

The 10% discount will be applied right away for a new 2nd line activation.

Thanks a lot for looking out  

[bccellphone516]

Same issue for me!

I've had a second line for quite a few months now and I don't see the 10% discount despite being told about it at the kiosk and when finalizing the 2nd line with customer service.  Would someone be able to look into this?  

Much appreciated!

[FidoJulien]

Hey @bccellphone516

Welcome to the community

That's definitely odd.  I'll send you a PM so we can take a look at this together.

Talk to you soon!

[FidoKenny]

Hey @brazenways 

The 10% 2nd line discount should be applied 90 days following your activation.

We can verify your account together to see what happened.

For future reference

I'm sending you a PM now to get this looked into. Talk to you soon

[KAPABLE-K]

@FidoKenny when did it change to 90 days for the second line discount? From my own personal experience the 10% discount always gets applied right away and the referral credit gets applied 90 days after. 

[FidoKenny · Accepted solution]

Hey @KAPABLE-K

You're totally right. 

I have to correct myself on this one. 

The 10% discount will be applied right away for a new 2nd line activation.

Thanks a lot for looking out