Moved and need to cancel account

Moved and need to cancel account

Moved and need to cancel account

SOLVED
sakurarabay
I'm a Participant Level 1

Moved and need to cancel account

Hi!

 

I went back to my country end of June, 

I was wondering how to cancel my phone plan over seas??

 

I do not want to continue paying for the service i dont use:(

 

Thank you very much!

 

 

Accepted Solution

Re: Moved and need to cancel account

Solved by Moderator

Hey @sakurarabay

 

I'm sad to see you're going to be leaving us. An account cancellation has to be done directly on our end through customer support. There's a few ways to reach us which you can check out here

 

However, in this case I'll send you a PM right from here so we can take a closer look into this together! Smiley  

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3 REPLIES 3
FidoPierre
Moderator

Hey @sakurarabay

 

I'm sad to see you're going to be leaving us. An account cancellation has to be done directly on our end through customer support. There's a few ways to reach us which you can check out here

 

However, in this case I'll send you a PM right from here so we can take a closer look into this together! Smiley  



marina_marina
I'm a Participant Level 1

Hello!
I have a similar problem with my cancellation. I returned to my country on July 7. That same day I called 611 to cancel the service. But one week later, I received an invoice for the entire month and no news of the cancellation.
I was wondering how to cancel my phone plan. How can I do?
I do not want to continue paying for the service that I'm not using.
Thank you!

Hey @marina_marina

 

Welcome to the Community!

 

For cancellation, you can refer to @FidoPierre's reply and to the link he added.

 

When you called 611, did you talk to an agent and confirmed the cancellation of the line?

 

Do you see any "Final bill" mention on the invoice you received?

 

Let us know Smiley