Monthly data add on

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I'm a Participant Level 1
I'm a Participant Level 1

Monthly data add on

I have a monthly data addon of 15 dollars for 1 Gb that I cannot find where to remove. 

 

I texted "CANCEL" and sent it to 222 and it replied: "Sorry! You don't currently have a monthly data add-on".

Please help me resolve this problem.

 

Thank you and have a nice day!

 
Accepted Solution

Re: Monthly data add on

Hi @Cafeeine,

 

Welcome to the Fido community!

 

Data Top-Ups can be removed by texting CANCEL to 222 the change take effect on the first day of your next billing cycle.

 

If you have a monthly add-on you will need to contact customer support and they can remove it.

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I'm Qualified Level 1
I'm Qualified Level 1
Solution

Re: Monthly data add on

Hi @Cafeeine,

 

Welcome to the Fido community!

 

Data Top-Ups can be removed by texting CANCEL to 222 the change take effect on the first day of your next billing cycle.

 

If you have a monthly add-on you will need to contact customer support and they can remove it.

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