Hey there @Fatemah
When contacting us, were you able to speak with an agent to request the deactivation of your service or did all your attempts fail? To clarify, if we don't receive the request, no changes will be made on your account and your line will remain active.
You can reach out to us on these channels for assistance, we provide different options to accommodate most our customers. Alternatively, we can send you a PM here us well.
