Missing discount on service agreement

[trd_dude]

Hi,

Existing customer and I changed my plan to get the $30 for 20gb black friday offer. I was promised on the live that I would get $20 off for 15 months. A few hours after account change I received an email with pdf of the new service change agreement.  It showed my new plan and the canceled plan with effective date. But I dont see the $20 / month discount or bill credit for 15 months. Is this normal and how can I get confirmation that I am getting the discount and the expiration date?

Tried calling or live chat but nobody is available.

[Lily67891227]

The phone agent promised me a Black Friday discount of $20 on $50 20GB plan for 24months. HOWEVER, teh actual plan on my accunt is actually discount of $20 on $55 plan for the first 15 months and original price $55 for the rest of 9 months. I've chatted online with Fido online specialist, they said nothing they can do. I know they have phone conversation record. They asked me to look for the record by myself. For the rest of my life, I won't do any business with Fido. 

[odif97]

I signed up for the $30 BYOD offer in store for Black Friday. I confirmed with the rep that there would be NO set up fee or activation fee. Why did I get charged? I cannot get a hold of anyone on live chat. Disappointed and tempted to leave Fido after this poor start. 

[Jamesmcg]

I recently signed up and moved 3 lines over, during the black friday deal. $55/30gb plans, that were to be discounted to $30/$25/$25 with activation fees waived. I've recieved all the welcome and billing info and none of these discounts are shown anywhere. I understand the activation fee discount will be applied later on, sure. However is it normal to not see any discount ont he plans themselves? I'd ask support but ha...we know how that is right now! Even the online chat just drops you like the phone in system.

.

[trd_dude]

Somebody explain as I cant connect with customer service or live chat . Says try again later" . I changed my existing plan to get $20 off for 15 month and all I see is the new plan change but nowhere says the discount or bill credit promotion.  Can somebody explain or did the fido rep mess up.

[FidoSaad]

Hey @trd_dude, @Leo55, @Lily67891227, @Jamesmcg, @odif97

Welcome to the Community

Have you had all confirmed your plan's details with the email confirmation you've received? If that's the case, your discounts will not be be detailed on that document, though you'll see it on your next invoice. What you're currently viewing is the cost of the plan and the options it includes, before discounts.

In terms of the offers to waive the $50 Service setup fee, this credit usually kicks in within 2-3 bills.

[Lily67891227]

That's the thing. No one received a email confirmation I don't know if it's because of busy season or what. Or it's a fraud. So many people encounterred this issue, and I found it's hard to believe it's just a conincidence. And I recently just found out that I have outstanding balance on my account but Fido didn't say anything about it, didn't send me refund. I have to spend hours to have specialist investigate and chase for a refund!!!And after over TWO MONTHS, I still didn't receive my refund! I have to chase for it again!!!And you call it normal?!

[FidoKenny]

Hello @Lily67891227 

I'm sorry to learn about your experience. We always aim to give you a great service. To get this looked into, we will need access to your account.

You can find all the ways to reach out to customer service here.

[Leo55]

So the online agent promised a Black Friday discount of 20 and an additional 5 discount as I'm changing from Koodo to Fido, and no additional fee.

Although the price shown on the bill/agreement file I received (4 days after our chat, I don't understand why this arrived so late......) is the 55 per month original price (YES, NO discount at all!!!!!), and there is even a 50 connection fee. 

I'm not sure what to say, this is even more expensive than my original plan with Koodo....This is a FRAUD!!!!

And Fido did a hard credit check when you decided to switch, otherwise, I will cancel my service with FIDO right now.

[Lily67891227]

I've seen a lot of others having same experience with Fido for this Black Friday. I am going to close my account with Fido forever. Will never give them a second chance to waste my time. No integrity at all. 

[Lily67891227]

same thing happened to me. They have recorded our conversation. They should've known what happened. Fido is a LIAR!