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Missing February bill

Missmith
I'm a Participant Level 1
I'm a Participant Level 1

My billing cycle ends the last day of each month. I receive my bill the 4th of the following month. My February bill has not been processed. I need this for my employer. I have called in twice now and gotten no answers.
I am beyond frustrated.

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Missmith

 

Welcome to the Community!

 

The standard processing time between the end of the bill cycle and bill availability is 5 days for invoice. You were still within the time-frame as of yesterday. 

 

Have you checked your account today?