Message from 450012

[ako67]

Two days after a new billing cycle had sarted I received these SMS: 

Checked on Fido website, and there all 100 minutes are still remaining.  

[ako67]

Hey @Community

I just wanted to update everyone on this.

We do know that Fido customer were receiving minute notifications (SMS) even if they have unlimited minutes included in their Price plans.

This is now fixed.

[FidoClaudia]

Hey @ako67,

That's strange!

I'll send you a PM so we can check it out

[ako67]

Already contacted Fido. They said it's a known issue. Promised to fix. Thanks!

[FidoClaudia]

Hey @ako67

Yes, it was deemed as a known issue and we're looking into it   

[ako67]

Hi again,

I have just got this message

This was sent to 514-572-6208. 

[Cawtau]

---

@ako67 wrote:

Hi again,

I have just got this message

This was sent to **edited**. 

---

Hello Ako67,

  Welcome to the community!

  Thanks for the information! This SMS message is different from the one you posted previously. This message is spam and is not from Fido. You can forward the message to 7726 (SPAM) for investigation (see here).

Hope this helps

Cheers

[FidoKenny · Accepted solution]

Hey @Community

I just wanted to update everyone on this.

We do know that Fido customer were receiving minute notifications (SMS) even if they have unlimited minutes included in their Price plans.

This is now fixed.