Message from 450012

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I'm a Participant Level 3
I'm a Participant Level 3

Message from 450012

Two days after a new billing cycle had sarted I received these SMS: Screenshot_2017-04-09-12-03-58[1].png

 

 

 

Checked on Fido website, and there all 100 minutes are still remaining.  

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Re: Message from 450012

Hey @Community

 

I just wanted to update everyone on this.

 

We do know that Fido customer were receiving minute notifications (SMS) even if they have unlimited minutes included in their Price plans.

 

This is now fixed.

 

 

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Re: Message from 450012

Hey @ako67,

 

That's strange!

 

I'll send you a PM so we can check it out Smiley

 

 



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Re: Message from 450012

Already contacted Fido. They said it's a known issue. Promised to fix. Thanks!

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Re: Message from 450012

Hey @ako67

 

Yes, it was deemed as a known issue and we're looking into it  Smiley 



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I'm a Participant Level 3
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Re: Message from 450012

Hi again,

 

I have just got this message

 

Screenshot_2017-04-09-21-17-45[1].png

This was sent to 514-572-6208. 

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Re: Message from 450012


@ako67 wrote:

Hi again,

 

I have just got this message

 

Screenshot_2017-04-09-21-17-45[1].png

This was sent to **edited**. 


Hello Ako67,

 

  Welcome to the community!

 

  Thanks for the information! This SMS message is different from the one you posted previously. This message is spam and is not from Fido. You can forward the message to 7726 (SPAM) for investigation (see here).

 

Hope this helps Smiley

 

Cheers


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Solution

Re: Message from 450012

Hey @Community

 

I just wanted to update everyone on this.

 

We do know that Fido customer were receiving minute notifications (SMS) even if they have unlimited minutes included in their Price plans.

 

This is now fixed.

 

 



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