Merging Fido Accounts

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I'm a Participant Level 2
I'm a Participant Level 2

Merging Fido Accounts

Hi There,

 

My wife and I both have monthly phone plans under separate account numbers.

 

I've read a few posts, and know it's possible to merge our accounts into one number.

 

But if we do so, can she retain her name as the caller ID attached to her phone number?

 

Or would both show up under my name as the account holder?

 

Luke

 

 

 

 

Accepted Solution

Re: Merging Fido Accounts

Hi Luke,

 

I can confirm that it's certainly possible to have her name set as the display name for outgoing calls. It will default to your name once the transfer goes through (assuming you merge her line to your account), but you can contact us to have it updated anytime thereafter. Please note the change can take up to 24 hours to take effect, and you'll also need to reboot the device for it to go through.

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Re: Merging Fido Accounts

Hi Luke,

 

I can confirm that it's certainly possible to have her name set as the display name for outgoing calls. It will default to your name once the transfer goes through (assuming you merge her line to your account), but you can contact us to have it updated anytime thereafter. Please note the change can take up to 24 hours to take effect, and you'll also need to reboot the device for it to go through.



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Re: Merging Fido Accounts

Perfect, Thank You.
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