I have recently changed my prepaid phone number online and have since lost my plan and balance.
I also did not receive the email confirming the change.
Any help would be appreciated.
To better help you, I want to ask you a few questions, I hope that's OK.
Were you able to get your balance back?
Also, can you give more details on what happens when you try to use your phone? Are you getting an error message?
Let us know.
Hello and thank you for the reply.
Unfortunately I never got my funds back, and since this morning now I can no longer send messages or use my phone to call. But I am able to receive texts.
edit: the $30 I put on the account yesterday is also gone