Lost plan after changing phone number

[Ashed]

Hello,

I have recently changed my prepaid phone number online and have since lost my plan and balance.

I also did not receive the email confirming the change.

Any help would be appreciated.

thank you

[Ashed]

Update: the plan has returned but the balance is still gone

[Ashed]

Update: I added a new time card ($30) yesterday and everything seemed to work fine BUT NOW today it's gone again and I can no longer use my phone correctly.

what is happening here?

[FidoKenny]

Hello @Ashed.

To better help you, I want to ask you a few questions, I hope that's OK.

Were you able to get your balance back?

Also, can you give more details on what happens when you try to use your phone? Are you getting an error message?

Let us know.

[Ashed]

Hello and thank you for the reply.

Unfortunately I never got my funds back, and since this morning now I can no longer send messages or use my phone to call.  But I am able to receive texts.

thank you

edit: the $30 I put on the account yesterday is also gone

[Ashed]

My phone is still unusable, and my plan is gone again.

[FidoNick]

Hey @Ashed!

We'll have to check your account. I'm sending you a private message