Locked Fido Account

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Locked Fido Account

Hi, 

 

Last week I recevied an email stated that my service had been requested cancellation and a change in my pin which I had done neither of them. Then I found out my fido online account was locked too. I contacted Fido customer service and the rep redirected me to this lady from Faud Managment deparement at 1 888 381 8076 x 8889. However, after leaving messages for over a week, I still have not receive any call from her while my account is still being lock. I can't even access my bill now. What can I do?

 

Thanks in advance.

Flag this to a Moderator
Message 1 of 2
87 Views
Highlighted
Moderator
Moderator

Re: Locked Fido Account

Hey @stinkytofu,

 

Welcome to the community! 

 

 

We definitely understand how having your account blocked isn't ideal. We'd love to help!

 

Please reach out to a customer service team via our servicing channels here, or send us a message on Facebook or Twitter.

We can also PM you here if you prefer.

 



Flag this to a Moderator
Message 2 of 2
33 Views