Live Chat

[Schulzm604]

Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.

PLEASE POST A CORRECT LINK FOR ALL TO FOLLOW.

[FidoFaiza]

Hi @n1n3l1v3s! 

Thanks for taking the time to share your feedback with us. I will be sure to pass it along. 

[danthemanx]

It looks like you have the same issue I had. If the Live chat button is blank, that means you're using Disconnect/Disconnect Pro which blocks trackers. That blocks the new Live chat on Fido.

If you use Firefox PC browser, it has Disconnect built-in. Under Settings, Privacy & Security, if you block trackers, you need to unblock if you want it to appear properly. 

[lengjia]

I'm having trouble too with this.

It appears that the chat does not work with Incognito Mode on the Chrome Browser. Switching out to regular mode works.

[FidoSaad]

Hey @lengjia

Incognito mode would not save your cookies. Using the regular mode instead should enable you to have full access to our website and all it's functionalities.

That said, were you able to complete the changes or get the support you needed? Let us know

[lengjia]

Yes, I used the regular mode and it started working. But that's too bad it doesn't work in incognito mode.