Live Chat Doesn't Work. Phone is impossible to get anyone.

Live Chat Doesn't Work. Phone is impossible to get anyone.

Live Chat Doesn't Work. Phone is impossible to get anyone.

qwerty456
I'm a Participant Level 2

Live Chat Doesn't Work. Phone is impossible to get anyone.

How am I supposed to get help when all avenues of help are not working? Now, probably at this point you'll mention social media. If you seriously believe that is a viable alternative for customer service, you clearly don't know what you're talking about.

 

Live Chat - not working

Phone - does anyone even answer?

Email - Where? What address? Can't find it?

Social - come on? Seriously.

 

You call yourself a company. My actual question here is: Any recos?

1 REPLY 1
FidoPhilippe
Moderator

Hey @qwerty456! Philippe here. Welcome to the community. Smiley

 

I'm sad to read you've had trouble reaching us. We do provide multiple ways to interact to avoid this situation, although we don't provide customer service support via email.

 

For the live chat option, have you tried another browser? You can also try clearing your browser's cache and cookies. That may help you with it.

 

Communicating via social media is most certainly a viable option that many of our customers use, but if you prefer not to use it, that's perfectly fine. There are other ways to reach us.

 

I thank you very much for all your patience with us!