Let me help as requested. Do not interrupt your customer while he/she engaged with their online account area. They paid for t

[janakayapa]

I logged in because a community member asked a question. While I was typing my response, a survey window popped up and the typing window disappeared. It seems like you are not properly addressing the concerns of customers who pay your salary. Instead of helping, you are asking other customers to answer questions, causing unnecessary interruptions. Now there are two unsatisfied customers because you tried to solve one issue but created two more. Where are your customer satisfaction standards? When my bill is not paid on time, all sorts of problems arise. This is due to the egoistic attitudes of upper management. I am not happy at all. Contact me at 778XXXXXX or @xxxxxx@hotmail.com.

[Original_Lucy]

Hey @janakayapa , as you may or may not know,  we are a community forum of fellow fido customers. You might want to direct this to Fido customer support or concerns and complaints by using one of the links Here , if you scroll down the page you will find the link for concerns and complaints. I definitely agree that pop up screens are annoying, if you just tap no thanks your reply box comes back. All the best