LG G4 unlocking

[gilbert73]

I’m having problems unlocking my FIDO LG G4.  I called customer service three times but got same reply- they couldn’t find the IMEI in their system.  Can anyone help me? Thanks.

[FidoClaudia]

Hey @gilbert73,

Welcome to our Community!

If the phone was purchased from us and we can't find it in the system, we'll need to open a ticket to look into it. I'll send you a PM to get things started.

Talk to you in a few moments.