Is there no loyalty?

[Jess6050]

I have been a customer with Fido for almost 15 years. Due to this I have been considered a loyalty customer and believed to be treated very well by the company until this point. Considering the hard times were all facing during this pandemic, I expected a little bit more understanding and consideration concerning my issue. I was overcharged and additional almost $50.00 on my account on a weekend. My plan is free evenings and weekends. Instead of reviving help, I got the phone hung up on me for absolutely no reason when I asked to speak with a supervisor. At this point I have a headaches and am feeling overwhelmed all for the sake of maintaining my loyalty to Fido. 

[FidoPhilippe]

Hey @Jess6050! Philippe here. I hope you're doing well.

Thank you very much for all your loyalty with us over these many years, but I'm sad to read about your experience during your last call. Have you attempted to contact us again over the matter since?

If not, we'll be happy to send you a PM from the community to assist you. Just let us know!