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Is fido customer service closed today

Taylor_tamm
I'm a participant level 2
I'm a participant level 2

Is fido customer service closed today?

I have been unable to contact customer services through live chat or 611

2 REPLIES 2

FidoPhilippe
Moderator
Moderator

Hey @Taylor_tamm and @jazzy02! I hope you're both doing well. 🙂

 

Rest assured that we're not closed, but due to high volume caused by the Black Friday period, the wait times are far higher than normal. You can try to reach out to us using another one of the methods found here, if you're not having success via the phone.

 

I hope that helps.



jazzy02
I'm a participant level 1
I'm a participant level 1

Yes, I'm having the same problem too. I'm suspecting they're waiting for the overload to die down later