INCREASE MY BILLING WITHOUT COMUNICATION

[nguyenvuvn]

My this month bill got increased too without any communication. This is NOT good! Fido should not handle customers like this!

[nguyenvuvn]

Update: After I called 611, one Fido staff apologized and said that the next bill will be back to the usual charge and have a discount for the increase in this month's bill. Maybe there is an issue with Fido's billing system.

[FidoVanessa]

Hey @nguyenvuvn!

While we try to minimize the impact on our customers, we sometimes need to adjust pricing as part of the normal course of business operations. Those changes help us make necessary network enhancements to meet increasing consumer demand and deliver world-class connectivity.

If applicable, we will provide at least 30 days’ notice on your invoice for any change to the monthly service fees.