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I paid my refill to fido

I'm a Participant Level 1
I'm a Participant Level 1

I paid my refill with my credit card,the money was already deducted,but my account doesn't work at all

even my phone doesn't work.

I tried customer service and there is no way I can contact somebody live to help me in this matter,

can someone help on this? in this forum?



***Edited to add labels***


I'm Experienced Level 1
I'm Experienced Level 1

Are you sure that your Credit Card payment went through ?


You can always dial *225 to get real-time balance, rate and expiry directly on phone


You can always dial *868 to try another refill




You can always call customer service at 611 off your fido phone or from a landline 1-88-481-3436


hope this helps !


I am a Fido employee, but my comments are my own and do not necessarily represent the views of Fido or its affiliates.

Je suis un(e) employé(e) de Fido mais mes commentaires sont les miens et ne reflètent pas nécessairement le point de vue de Fido ou d’une société de son groupe.