I need to cancel my account change

I need to cancel my account change

I need to cancel my account change

Zhemeng
I'm a Participant Level 1

I need to cancel my account change

I have a proble to log into my Fido app , however I need to cancel my account change into original plan please 

1 REPLY 1
FidoPhilippe
Moderator

Hey @Zhemeng

 

Just to clarify, are you saying you need to cancel a pending plan change on your account?

 

If so, we'll need to access your account for that. You can contact us here to assist you or we can send you a PM and help you through the community. Smiley

 

As for the app login, can you confirm the following please:

 

Are you getting an error message when you try to login?

 

Also, do you login with your email address?

 

Are you able to login to My Account through our website?

 

Let us know, we'll be happy to help you further!