I cannot call people in my contacts

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I'm a Participant Level 2
I'm a Participant Level 2

I cannot call people in my contacts

Hello,

 

Over a week ago, I was unable to call contacts that I normally call and I keep getting the voice message "unfortunately we cannot complete your caller's dial." However, I am able to call other people in my contacts and I am able to text message the people that I cannot call. I waited for a week to see if it was just my phone, however I am still encountering this issue.

 

Some of the things I have done:

-Restarted/Shutdown and boot my phone

-Turned on/off wifi

-Turn on/off airplane mode

 

I currently have a Samsung Galaxy A5 2017 model, android 8.0.

 

I was hoping someone can help me out with my issue.

 

Thank you

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Moderator
Moderator

Re: I cannot call people in my contacts

Hello @andzalot55,

 

Welcome to the Community! 

 

Is this ever since you use this device or it was working fine before this week? 

 

We may need to reset to network on your line. We'd love to take a look with you!

 

You can contact us through Facebook or Twitter, or we can also send you a PM to get started.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: I cannot call people in my contacts

Hello,

 

I have had this phone for two years. This situation started happening a week ago but before that, it worked perfectly fine (I had not encountered any issues when calling or texting.)

 

Thank you for your assistance.

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Re: I cannot call people in my contacts

We'll be able to take a look at what's going on with you!

 

You can send us a message on Facebook or Twitter or we can also send you a PM. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: I cannot call people in my contacts

Thank you. I look forward to your response if the issue has been resolved.

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Former Moderator
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Re: I cannot call people in my contacts

Thanks! 

 

Senidng a PM your way @andzalot55 .



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