I accepted an offer from Fido Winback but haven't received a confirmation

[drash]

I got a call from Fido Winback team a few days ago and I accepted an offer for a device and a plan and I was told that the device would be shipped ASAP. I haven't received either an order or a shipping confirmation for the device.

When I spoke to customer care, I was told that the Fido Winback team needs to call me to confirm some details again but I haven't received any call. Also, the customer service told me that there was no way they could contact the Winback Team.

Is there any way that I could contact the Winback Team?

[kuaq]

Did you ask the customer service team to connect you to the Winback team?

[drash]

Yes, I did. But I was told that they won't be able to transfer my call to the Winback team and I am supposed to wait for the call.

[khouya]

Hi drash!

Winback team resolved your situation?

FidoPhillippe resolved the situation?

Have a nice day

[FidoPhilippe]

Hey @drash! Philippe here. Welcome to the community.

Has the Winback team gotten back to you since your last post? If not, you can request a PM from the community and we'll be happy to check that out with you.