How to updated my sim card?

Reply
I'm a Participant Level 1 Alyssad067
I'm a Participant Level 1

How to updated my sim card?

I am trying to update my new sim card. On the intructions its says to click "Update SIM card' but there I cant find this anywhere.

Accepted Solution

Re: sim card update

Hello @Alyssad067,

 

Welcome to the community!

 

Do you have a prepaid or a postpaid account?

 

If you have a postpaid account just login the the MY ACCOUNT section on fido.ca click on the number you want to update the SIM for and on the next page at the very bottom in the QUICK ACTIONS section you will see the option to Update SIM Card.

 

If you have a prepaid account that function is not available and it can only be done by Fido.

View solution in context
Flag this to a Moderator
Message 1 of 3
544 Views
Highlighted
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: sim card update

Hello @Alyssad067,

 

Welcome to the community!

 

Do you have a prepaid or a postpaid account?

 

If you have a postpaid account just login the the MY ACCOUNT section on fido.ca click on the number you want to update the SIM for and on the next page at the very bottom in the QUICK ACTIONS section you will see the option to Update SIM Card.

 

If you have a prepaid account that function is not available and it can only be done by Fido.

Flag this to a Moderator
Message 2 of 3
528 Views
Moderator
Moderator

Re: sim card update

Hey @Alyssad067!

 

KAPABLE-K is correct on this, but, I just wanted to clarify one point. 

 

If you have a prepaid account, you will need to visit a Fido store to have your new SIM card activated. This is not something that can be done through a customer service rep. 



Flag this to a Moderator
Message 3 of 3
472 Views