How to update your SIM card on your account

[lowdrag]

Hi there,

Hope you are doing well.

I lost my old phone along with the SIM inside a while ago.

I connected with a customer service representative and received a new SIM card.

Issue now is that I don't have my old SIM number for sure.

Do you suggest calling a representative or I have to get to a store?

Thanks

[FidoSaira]

Hey @lowdrag,

Were you able to update your sim card?

If not, the best course of action would be to go to a Fido store with two valid Canadian IDs.