I like to drive discussion around recognizing customer loyalty, executive feedback, learning, and innovation. I've been a Fido customer for 22 years (WOW right?). I'm a technology and learning leadership veteran, COO, CLO, and global innovation leader.
I'd like to know if Fido leadership is interested in better understanding and supporting long-time customers and introducing new models/incentives for customer loyalty.
Simple analytics will show how long-time customers are using the Fidio network and why currently offered plans and services don't align well with this customer set.